Legal Notice

Last updated: [DAY MONTH YEAR]

1. Website Operator

This website and online store, available at [WEBSITE URL], operates under the trading name Storvalis and is owned and operated by:

Legal business name: [FULL REGISTERED LEGAL NAME]
Legal form: [SRL / PFA / OTHER]
Trading name: Storvalis
Registered office: [FULL REGISTERED BUSINESS ADDRESS, INCLUDING POSTCODE, CITY, COUNTY/SECTOR AND ROMANIA]
Trade Register number: [ONRC REGISTRATION NUMBER]
Unique identification code (CUI): [CUI]
VAT number: [VAT NUMBER, IF VAT-REGISTERED; OTHERWISE DELETE THIS LINE]
Share capital: [REGISTERED SHARE CAPITAL, IF APPLICABLE]
Legal representative: [FULL NAME OF ADMINISTRATOR/LEGAL REPRESENTATIVE]

In this Legal Notice, “Storvalis,” “we,” “us” and “our” refer to the legal entity identified above.

2. Contact Information

Customer-service email: [CUSTOMER-SERVICE EMAIL]
Privacy email: [PRIVACY EMAIL—IF DIFFERENT]
Telephone: [BUSINESS TELEPHONE NUMBER]
Website: [FULL WEBSITE URL]
Correspondence address: [CORRESPONDENCE ADDRESS, IF DIFFERENT FROM THE REGISTERED OFFICE]

For questions about orders, products, delivery, returns or refunds, please contact us using the customer-service email above.

Do not return products to our registered office, correspondence address or an address displayed on the original parcel unless we expressly instruct you to do so. Please consult our Returns and Refund Policy before sending a product.

3. Business Activity

Storvalis operates an online retail store serving customers in Romania.

Products are supplied and dispatched directly to customers by third-party suppliers located within the European Union. Although suppliers and delivery providers assist with fulfilment, the customer’s sales contract is with [FULL REGISTERED LEGAL NAME], trading as Storvalis.

Storvalis remains responsible to customers for orders placed through this website in accordance with applicable law.

Authorised business activity: [RELEVANT AUTHORISED CAEN ACTIVITY/CODE, IF YOU CHOOSE TO DISPLAY IT]

4. Ecommerce Platform and Hosting

This online store is built and hosted using Shopify.

Platform provider: Shopify
Relevant Shopify contracting entity: [INSERT THE SHOPIFY ENTITY IDENTIFIED IN YOUR MERCHANT AGREEMENT]
Provider website: www.shopify.com

Shopify provides the technical ecommerce infrastructure used to operate the store. Information about the processing of personal data is available in our Privacy Policy.

5. Prices, VAT and Shipping

All prices displayed on the website are shown in Romanian lei (RON), unless expressly stated otherwise.

Prices include applicable VAT where VAT is legally chargeable by us. If [FULL REGISTERED LEGAL NAME] is not registered for VAT, VAT will not be separately charged by us.

Standard shipping within Romania is free. The cost of standard delivery is included in the displayed product price, and no separate mandatory standard-shipping charge is added at checkout.

Products are dispatched from within the European Union. Customers will not be required to pay customs duties or import charges upon delivery.

The complete final price and any optional additional charges will be displayed before the customer places an order.

6. Product Information

We take reasonable steps to ensure that product descriptions, images, prices, availability information and delivery estimates are accurate and up to date.

Product colours and appearance may vary slightly depending on screen settings, lighting, manufacturing variations and other reasonable factors.

If we discover a material error affecting an order, we will contact the customer promptly and provide an appropriate solution in accordance with applicable law. Nothing in this Legal Notice restricts mandatory consumer rights concerning misleading information, non-conforming products or pricing errors.

7. Intellectual Property

Unless otherwise stated, the website’s branding, logo, layout, original written content, graphics and other original materials are owned by or lawfully licensed to [FULL REGISTERED LEGAL NAME].

Product images, descriptions, trademarks and other materials supplied by manufacturers, suppliers, Shopify applications or other third parties remain the property of their respective owners and are used under the applicable permissions or licences.

Website content may not be copied, reproduced, distributed, modified or commercially exploited without prior written permission from the relevant rights holder, except where such use is permitted by law.

8. Third-Party Links and Services

The website may contain links to websites or services operated by third parties.

We are not responsible for the content, availability, security or independent practices of third-party websites. Customers should review the applicable terms and privacy information before using an independent third-party service.

This provision does not limit our responsibility for services that we select and use to perform our contractual or legal obligations toward customers.

9. Consumer Rights

Nothing in this Legal Notice, our policies or our Terms and Conditions excludes or restricts rights that consumers have under mandatory Romanian or European Union law.

Relevant information about delivery, withdrawal, returns, refunds, legal conformity and personal-data processing is available in our:

• Terms and Conditions;

• Shipping Policy;

• Returns and Refund Policy;

• Privacy Policy; and

• Cookie Policy.

10. Complaints and Consumer Dispute Resolution

If you have a complaint, please contact us first at [CUSTOMER-SERVICE EMAIL]. We will attempt to review and resolve the matter directly.

Consumers may also contact the Romanian consumer-protection authority:

Autoritatea Națională pentru Protecția Consumatorilor (ANPC)
Website: www.anpc.ro

Information about alternative dispute resolution and the submission of eligible complaints is available through ANPC’s Alternative Dispute Resolution service:

Direcția de Soluționare Alternativă a Litigiilor (SAL)
Website: reclamatiisal.anpc.ro

The former European Commission Online Dispute Resolution platform has been discontinued and is therefore not referenced as an available dispute-resolution channel.

11. Applicable Law

This website and the contracts concluded through it are governed by Romanian law, without depriving consumers of any mandatory protections granted by the law applicable to them.

Any dispute will be handled by the competent courts or dispute-resolution bodies determined under applicable law.

12. Changes to This Legal Notice

We may update this Legal Notice when our business details, website, services or legal obligations change.

The current version will be published on this page together with its latest update date.