Contact Information

This website and online store is operated under the trading name Storvalis by the following legal entity:

Legal business name: [FULL REGISTERED LEGAL NAME]
Legal form: [SRL / PFA / OTHER]
Trading name: Storvalis
Registered office: [FULL REGISTERED BUSINESS ADDRESS, INCLUDING POSTCODE, CITY, COUNTY/SECTOR AND ROMANIA]
Trade Register number: [ONRC REGISTRATION NUMBER, E.G. J40/0000/2026]
Unique identification code (CUI): [CUI]
VAT number: [VAT NUMBER, IF VAT-REGISTERED; OTHERWISE WRITE “NOT VAT-REGISTERED” OR DELETE THIS LINE]

Customer Contact

Email: [CUSTOMER-SERVICE EMAIL]
Telephone: [BUSINESS TELEPHONE NUMBER]
Website: [FULL WEBSITE URL]

For questions about orders, products, deliveries, returns or refunds, contact us using the email address above.

Customer-service hours:
[MONDAY–FRIDAY, START TIME–END TIME, ROMANIA TIME]
[EXCLUDE ROMANIAN PUBLIC HOLIDAYS, IF APPLICABLE]

We aim to respond to customer enquiries within [NUMBER] business days.

Privacy Requests

For questions concerning personal data or to exercise your data-protection rights, contact:

Privacy email: [PRIVACY EMAIL—THIS MAY BE THE SAME AS THE CUSTOMER-SERVICE EMAIL]

Please see our Privacy Policy for further information about how we process personal data.

Returns

Do not send products to our registered office or to the address displayed on the original package unless we expressly instruct you to do so.

Before returning a product, contact us at [CUSTOMER-SERVICE EMAIL] to receive return instructions and the correct return address for the relevant order. Products may be fulfilled from different EU locations.

Our complete return conditions are available in our Returns and Refund Policy.